Refund Policy
Last updated: February 13, 2026
At Mishiraya's Kitchen, we want you to be satisfied with every order. Because we sell freshly prepared food, returns are generally not possible. However, we do offer refunds or replacements in specific situations outlined below.
Refund Eligibility
You may be eligible for a refund or replacement if:
- Your order is missing items or contains incorrect items
- Your food arrives damaged/spilled due to delivery handling
- Your food is unsafe to eat (e.g., contamination concerns)
- Your order was cancelled by Mishiraya's Kitchen after payment
Not eligible (typical examples):
- Change of mind after the order has been prepared
- Incorrect delivery details provided by the customer
- Food quality complaints without supporting details or evidence
- Items not returned (fresh food items generally cannot be returned)
Reporting Timeframe
To help us resolve issues quickly, please report any problem with your order within 24 hours of delivery/collection. For urgent issues (missing/incorrect items), we recommend contacting us as soon as possible.
Returns
Due to hygiene and food safety regulations, we generally do not accept returns of prepared food. If there is an issue, we may offer a refund or replacement where appropriate.
Refund Method & Processing Time
Approved refunds are processed back to the original payment method. Processing time depends on your bank/card provider, but typically takes 5–10 business days.
In some cases, we may offer a replacement or store credit instead of a refund (for example, for minor issues), but we will always confirm with you before proceeding.
Contact Us
To request a refund or report an issue, please contact us with your order details (name, phone number, order time, and what went wrong). Photos are helpful if available.
Mishiraya's Kitchen
Email: info@mishiraya-kitchen.co.uk
Phone: +44 73 7895 3382
Mobile: +44 73 7895 4886
Address: 39 Neath Drive, Ipswich IP2 9TA, United Kingdom
We may update this Refund Policy from time to time. We will post the updated policy on this page and update the “Last updated” date above.